SIP Shipping & Returns Policy

Shipping

• Processing Time: All SIP orders are processed within 1–2 business days.
• Shipping Carriers: We ship via USPS, UPS, or FedEx depending on your location.
• Delivery Time:
  • Domestic orders typically arrive within 3–7 business days after shipping.
  • International shipping is not currently offered.
• Order Tracking: You’ll receive an email with a tracking number once your order ships.

Returns & Refunds

We want you to love your hydration routine! If you’re not fully satisfied, here’s how returns work:

• Eligibility:
  • Returns are accepted within 30 days of delivery.
  • Only unopened, unused boxes of SIP are eligible for a refund.
  • Opened packets or partially used boxes are not returnable for safety reasons.
• How to Start a Return:
  1. Email us at sip@salthw.com with your order number.
  2. We’ll provide you with a return shipping address and instructions.
  3. Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
• Refunds:
  • Refunds are issued to your original payment method within 5–7 business days after we receive and inspect your return.
  • Shipping charges are non-refundable.

Damaged or Wrong Items

If your SIP order arrives damaged or incorrect, please contact us at sip@salthw.com within 7 days of delivery, and we’ll make it right at no cost to you.

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